Patricia’s Flowers Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you:

• Visit our website

• Place an order online

• Place an order over the phone

• Contact us with an enquiry

• Subscribe to marketing communications

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our products and services, including:

• Full name

• Phone number

• Email address

• Billing address

• Delivery address

• Recipient name and delivery details

• Gift message content

• Order history and preferences

• Payment information (processed securely through third-party providers)

We may collect this information when you order online, call us, fill out a form, or communicate with us directly.

2. Information About Flower Recipients

When you send flowers to another person, you may provide us with the recipient’s:

• Name

• Delivery address

• Phone number (if required for delivery)

This information is used only for fulfilling the delivery and is not used for marketing.

3. How We Use Your Information

We collect and use your personal information to:

• Process and fulfil flower and gift orders

• Arrange delivery and provide customer service

• Contact you regarding your order (e.g., substitutions, delivery issues, confirmations)

• Send receipts, updates, and customer communications

• Improve our website, services, and customer experience

• Send promotional offers or newsletters (only if you opt in)

4. Payments and Secure Transactions

All online payments are processed through trusted third-party payment providers (such as Stripe, PayPal, Shopify Payments, or similar).

Patricia’s Flowers Pty Ltd does not store your full credit card details on our servers.

5. Disclosure of Personal Information

We may disclose your personal information only where necessary, including to:

• Delivery drivers or courier services

• Payment processors

• Website hosting and IT providers

• Marketing platforms (where you have opted in)

We do not sell, rent, or trade your personal information.

We may also disclose information where required by law (e.g., court orders or regulatory obligations).

6. Anonymity

Patricia's Flowers customers have the right to remain anonymous except in those transactions (such as Credit Card or Account sales) where personal information is required to complete such transactions. In the case of floral or gift deliveries Patricia's Flowers will not disclose the sender information to the recipient unless specifically requested to do so by the customer. We treat the data of everyone who comes to our site in accordance with this Privacy Policy, regardless of their Do Not Track setting.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to:

• Understand website traffic and visitor behaviour

• Improve site performance and user experience

• Measure advertising effectiveness

Cookies do not give us access to your computer or sensitive personal data.

You may disable cookies in your browser settings, though this may affect website functionality.

8. Marketing Communications

If you subscribe to our mailing list, we may send occasional updates, promotions, or floral offers.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

9. Storage and Security

We take reasonable steps to protect your personal information from:

• Misuse

• Loss

• Unauthorised access

• Modification or disclosure

We use secure systems, encryption, and trusted service providers to safeguard your data.

10. Accessing or Correcting Your Information

You may request access to the personal information we hold about you, or request corrections, by contacting us at:

Email: [Insert Email]
Phone: 1300 887 922

11. Overseas Disclosure

Some third-party service providers (such as payment or email platforms) may store data outside Australia.

We take reasonable steps to ensure these providers handle information in accordance with privacy standards.

12. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of third-party sites and encourage you to review their policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Patricia’s Flowers Pty Ltd
Phone: 1300 887 922
Email: info@patriciasflowers.com.au
Website: https://patriciasflowers.com.au